Privacy policy

PRIVACY POLICY

Last Updated: June 2026

At Morenza, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, subscribe to our newsletter, or interact with our services, we may collect certain information including:

Personal Information

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information

  • Order history

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity

  • Pages visited

  • Time spent on pages

  • Referral sources

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Communicate regarding purchases.

  • Improve our products and website.

  • Detect and prevent fraud.

  • Comply with legal obligations.

  • Send promotional emails and marketing communications.

  • Analyze website performance and customer behavior.

3. EMAIL MARKETING

By subscribing to our newsletter, entering your email address, creating an account, placing an order, or otherwise providing your email address to us, you consent to receive marketing communications from Morenza.

These communications may include:

  • Product updates

  • Promotions

  • Discounts

  • Exclusive offers

  • Product launches

  • Educational content

  • Brand news

We may use third-party email marketing providers, including platforms such as Klaviyo, to manage and deliver these communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Opting out of marketing communications will not affect transactional emails related to orders or customer support.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience.

These technologies may be used to:

  • Remember preferences.

  • Analyze website traffic.

  • Measure advertising performance.

  • Personalize content and offers.

  • Improve website functionality.

You may disable cookies through your browser settings, although certain website features may become unavailable.

5. ADVERTISING & ANALYTICS

We may use third-party services including:

  • Google Analytics

  • Meta (Facebook & Instagram)

  • TikTok

  • Klaviyo

  • Shopify

  • Other advertising and analytics providers

These services may collect information regarding your interactions with our website to help us improve marketing performance and customer experience.

6. HOW WE SHARE INFORMATION

We do not sell your personal information.

However, we may share information with trusted third parties including:

  • Payment processors

  • Shipping carriers

  • Email service providers

  • Analytics providers

  • Advertising platforms

  • Fraud prevention services

  • Professional advisors when required

Information is shared only as necessary to operate our business and provide services.

7. PAYMENT INFORMATION

Payments are processed through secure third-party payment providers.

Morenza does not directly store complete credit card information on its servers.

Payment information is handled according to the security standards of the payment provider used during checkout.

8. DATA RETENTION

We retain personal information for as long as necessary to:

  • Fulfill orders.

  • Provide customer support.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce agreements.

  • Improve our services.

We may retain certain information even after account closure where legally permitted.

9. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Use of our website is at your own risk.

10. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your information.

  • Correction of inaccurate information.

  • Deletion of personal information.

  • Restriction of processing.

  • Withdrawal of consent.

  • Data portability where applicable.

Requests may be submitted by contacting our support team.

11. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will take reasonable steps to remove it.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites.

Users should review the privacy policies of any third-party websites they visit.

13. INTERNATIONAL USERS

By using our website, you understand that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction.

14. POLICY CHANGES

We reserve the right to modify this Privacy Policy at any time.

Changes become effective immediately upon posting to our website.

Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.

15. CONTACT US

If you have questions regarding this Privacy Policy or our handling of personal information, please contact us:

Morenza
📧 support@morenza.shop

Our customer support team typically responds within 24–48 business hours.